The hotel offers amenities for your comfortable stay and unforgettable experiences
Affordable Parking
“Finding parking was a breeze and the rates were very reasonable, especially compared to other options in Cardiff.” view full review
Spacious Rooms
“The room size was impressive, giving us plenty of space to relax and enjoy our stay without feeling cramped.” view full review
Exceptional Service
“The level of assistance provided by the staff was outstanding, making our stay more comfortable and enjoyable.” view full review
Accessible Lifts
“The availability of lifts made navigating the hotel easy and stress-free, greatly enhancing our experience.” view full review
General
Non-smoking rooms
Free Wi-Fi
Parking
24-hour reception
Rooms/ Facilities for disabled
Lift
Souvenir shop
Sports & Fitness
Tennis court
Fitness studio
Guest Parking
Electric kettle
Services
24-hour room service
Laundry
Dining
Bar/ Lounge area
Spa & Leisure
Sauna
Room features
Free Wi-Fi in rooms
In-room air conditioning
Mini-bar
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Cable/ Satellite television
Paid films
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Bute Terrace,
Cardiff,
United Kingdom,
Cf10 2fe,
South Glamorgan
Map view
street view
Bute Terrace,
Cardiff,
United Kingdom,
Cf10 2fe,
South Glamorgan
City landmarks
Cardiff Castle Grounds
Cardiff Castle
990 m
Westgate Street
Principality Stadium
960 m
Museum
National Museum Cardiff
2.0
km
CardiffWales
Cardiff Bay
2.3
km
Park
Bute Park
2.1
km
Market
Cardiff Market
720 m
Museum
Techniquest
2.1
km
Shopping Area
Capitol Shopping Centre
630 m
Gallery
Craft in the Bay
1.5
km
Museum
Museum of Cardiff
620 m
Art object
Animal Wall
900 m
Mall
High Street Arcade
630 m
Mall
Duke Street Arcade
630 m
Public Building
City Hall
910 m
Shopping Area
Castle Quarter Arcade
710 m
Gallery
Martin Tinney Gallery
980 m
Mall
Mermaid Quay
1.9
km
Museum
Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle
730 m
Clare Road
Tramshed Cardiff
1.1
km
Gallery
Kooywood Gallery
1.1
km
Museum
Pierhead Building
2.2
km
University
Cardiff University
1.3
km
Nearby
Stadium
Motorpoint Arena Cardiff
100 m
Golden Cross Hayes Bridge Road
Wales National Ice Rink
230 m
Mall
St David's Dewi Sant
340 m
Church
St David's Metropolitan Cathedral
430 m
Church
The City Parish of St John the Baptist
540 m
11 St David's Way St David's - Dewi Sant
Statue of Sir Gareth Edwards
210 m
Avengers S.T.A.T.I.O.N. Cardiff
300 m
Shopping Area
Royal Arcade
370 m
Restaurants
BB's Coffee & Muffins Cardiff
200 m
Town Wall North
The Little Man Coffee Company
260 m
Ivor House
Pret A Manger
240 m
3 Bridge Street Unit Klg08
Spud U Like
310 m
2 Bridge Street St David's Shopping Centre
The Ivy
360 m
69/70 St David's
Servini's Cafe
440 m
6-10 Wyndham Arcade
Tortilla Cardiff
410 m
30-32 Caroline Street Cardiff
My Cookie Dough
440 m
11 St Davids Way St. David's Mall 2
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
central location
kept in excellent condition
unfriendly staff
limited workspace
7.0/10
Very good
Rooms
7.1
Location
8.8
Service
6.5
Dining
6.5
Guest reviews
7.0/10
based on 8 reviews
3/5
based on 1894 reviews
6.7
6.7/10 based on 4584 reviews
#46 of 75 hotels in Cardiff based on Tripadvisor
Mike
United States,
April
2024
7.2/10
Despite a few drawbacks like a small dirty fan in the room and a giant TV taking up the desk space, my stay at the hotel was overall pleasant. The rooms were kept in excellent condition, and the location was fantastic being close to the city center and within walking distance of many attractions. However, the unfriendly encounter with a staff member during check-in left a negative impression.
Rooms
8.0
The rooms were kept in excellent condition, although the presence of a small dirty fan and limited workspace due to a giant TV on the desk was a downside.
Service
5.0
Despite the room being in good shape, the reception desk experience was marred by an unfriendly staff member. However, the professional handling of our refund request was appreciated.
Location
9.0
The hotel's central location in Cardiff was a major plus, close to the city center, train, and bus stations making it convenient for exploring the area.
Dining
7.0
Dining options were satisfactory for non-meat eaters with good alternatives available. However, the lack of inclusion of some amenities like square hamburgers at 9.15am was a downside.
Facilities
7.0
The hotel offered standard facilities like room service, laundry, and 24-hour room service, meeting basic expectations.
central location
unfriendly staff
Robert
United Kingdom,
December
2023
8.2/10
I loved my stay at this hotel! The rooms were cozy and kept in excellent condition with two heaters for extra comfort. The service, although a bit lacking in professionalism at reception, was thankfully redeemed by the great room service and laundry options. The location was superb, close to the city center and within walking distance of major attractions. The dining experience was a hit with delicious cakes for non-meat eaters. The facilities were top-notch, making my stay truly enjoyable.
Rooms
8.0
The rooms were cozy and kept in excellent condition with two heaters for extra comfort.
Service
7.0
The service was a bit lacking in professionalism at reception, but redeemed by great room service and laundry options.
Location
9.0
The location was superb, close to the city center and within walking distance of major attractions.
Dining
8.0
I enjoyed the dining experience, especially the delicious cakes for non-meat eaters.
Facilities
9.0
The facilities were top-notch, making my stay truly enjoyable.
David
United Kingdom,
December
2023
6.2/10
The hotel had large glass windows in the rooms, and even with an electric fan, they weren't cleaned or towels changed during my stay. The service was rude when checking in, almost to the point of suggesting we leave, but the night shift staff handled our refund request professionally. The location was convenient, within walking distance of the city center and the Cardiff international center. Dining didn't offer much beyond basic continental options. The facilities were adequate but lacking in certain areas.
Rooms
5.0
The rooms with large glass windows and electric fans weren't even cleaned or towels changed.
Service
6.0
The initial service during check-in was quite rude, but the night shift staff handled our refund request professionally.
Location
8.0
The location was central, within short walking distance of the city center and right opposite the Cardiff international center.
Dining
5.0
Dining options were limited, offering basic continental choices.
Facilities
7.0
Facilities were sufficient but lacked certain amenities.
Richard
United Kingdom,
September
2023
7.6/10
The hotel offers dual-aspect views, a bigger TV for enjoying Netflix, and includes breakfast. The rooms come well-equipped, but the service experience varies between exceptional on the night shift to needing improvement during check-in. The location is convenient, close to local attractions and within walking distance of the city center. The dining experience might have room for improvement at certain times, yet the facilities are adequate for a comfortable stay.
Rooms
8.0
Rooms provide dual-aspect views and come with a bigger TV for Netflix enjoyment. Breakfast is included.
Service
7.0
The service on the night shift was excellent, going above and beyond. However, the check-in experience could be more welcoming and customer-oriented.
Location
9.0
The hotel is centrally located in Cardiff, making it easy to access key attractions and amenities in the area.
Dining
6.0
At certain times, the dining experience may not meet expectations, particularly regarding the timing of service and food quality.
Facilities
The hotel provides essential facilities to ensure a comfortable stay.
Great views
Inconsistent service
Walt
United States,
August
2023
5.8/10
I had a mixed experience at this hotel. On the positive side, the location was superb, right opposite the Cardiff International Centre, making it convenient for attending events. The friendly staff made our stay pleasant, but the unprofessional behavior during check-in was a major downside. The dining options were lacking, but the included breakfast was a nice touch. Overall, it was an average stay with some notable ups and downs.
Rooms
5.0
While the room itself didn't have windows to open or air conditioning, the cool view compensated for it. The small, dirty fan was a letdown.
Service
6.0
Despite the rude start during check-in, the staff couldn't do enough for us later. One member was unfriendly, but the request for a refund was handled professionally.
Location
8.0
The hotel's location was excellent, near shops, restaurants, and the city center. Being close to the Cardiff International Centre was a big plus for us.
Dining
5.0
The dining experience, with its limited options, was subpar, but having breakfast included was a small saving grace.
Facilities
6.0
The hotel had basic facilities, nothing extraordinary noted.
Alan
United Kingdom,
July
2023
8.2/10
The hotel offers great views of the surrounding area with quirky artwork in the rooms, but there was no spare bed for my son. The service was excellent, but a staff member at the reception desk was rude during check-in. The location is right in the City Centre, close to the Cardiff international centre. The breakfast included homemade preserves but was served at a slightly awkward time. The facilities were well-maintained.
Rooms
8.0
The rooms had great views of the surrounding area and featured quirky artwork.
Service
9.0
The service overall was excellent, although one staff member at the reception desk was rude during check-in.
Location
9.0
The hotel is right in the City Centre, not far from the Cardiff international centre.
Dining
7.0
The breakfast included homemade preserves but was served at a slightly awkward time.
Facilities
8.0
The facilities were well-maintained.
John
United Kingdom,
June
2023
7.2/10
The hotel has a perfect location, right in the heart of the city center and just across the road from the Cardiff International Centre where we were attending a concert. The rooms offer panoramic views over Cardiff, but some seem a bit chipped. The service needs improvement as the night shift staff was rude during check-in. The dining experience was good, with many alternatives available for breakfast. The hotel's facilities were adequate, and the price was reasonable considering the prime location.
Rooms
7.0
The rooms with panoramic views over Cardiff were a nice touch, but some were chipped.
Service
5.0
The night shift staff member was rude during check-in, impacting the overall service experience.
Location
9.0
The hotel is in a prime location, right in the center of the city and near many attractions.
Dining
7.0
The dining experience provided good alternatives at breakfast, but some improvements could be made.
Facilities
8.0
The hotel's facilities were adequate for a comfortable stay.
Jack
United Kingdom,
June
2023
8.0/10
The hotel offers fabulous rooms with spectacular views over Cardiff, but some encounters with the staff were disappointing. The central location is convenient for exploring the city, and the dining options cater to various preferences. The facilities are adequate for a comfortable stay.
Rooms
8.0
I was impressed with the fab views from my double bed room, although the giant TV took up most of the desk space.
Service
7.0
Despite a rude reception during check-in, an unfriendly staff member, and a malfunctioning kettle, the excellent service during my stay made me feel comfortable.
Location
9.0
The hotel sits right in the city center, close to shops, bars, restaurants, and major attractions, making it a prime location for visitors.
Dining
8.0
The dining experience provided many good alternatives, especially for non-meat eaters, although the option was not included and had to be paid for separately.
Facilities
8.0
The hotel offers essential facilities such as room service, 24-hour room service, and laundry, ensuring a convenient stay for guests.
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